The Full Service Plan ensures that your routine maintenance needs are covered (emergencies too), you receive priority response, an annual parts allowance, additional discounts on parts + labor, discounts on travel, exclusive access to loaner equipment, discounts on new gear, + more.
The Lite Service Plan is designed for small coffee programs, restaurants, and seasonal businesses, and includes many of the same benefits as the Full Plan, but with only 2 visits per year and other limitations.